Who we are

Sellv is the service at sellv.nl.

These terms apply to everyone who uses Sellv. By creating an account or signing in, you accept them.

What Sellv does

Sellv connects your online store to your ad platforms, shows what your advertising earns per product and campaign, and proposes changes. A change is made on a platform only when you approve it, or when you let Autopilot make it within the limits you set.

Your account

You must be 16 or older and use Sellv for your business. Keep your password to yourself. You are responsible for what happens in your workspace, including what the members you invite do there. Tell us right away if you think someone else has access to your account.

Connecting platforms

Connect only stores and ad accounts that you are allowed to manage. The terms of those platforms keep applying to you. Sellv uses the access you give only for the features you turn on, as described in the privacy policy, and you can withdraw it at any time.

Proposals, Autopilot and your ad spend

Sellv's proposals are based on the figures your platforms report, and those figures can be late or wrong. You decide whether a change happens. Your ad platforms charge your ad spend to you, also for changes you approved or allowed Autopilot to make, so set limits that fit your budget.

What you upload, and reporting a problem

You can upload a logo and a profile photo, and write to the AI. Upload only what you are allowed to use; you can remove your logo and photo yourself under Settings.

Do you think something in Sellv infringes your copyright or other rights, or is unlawful? Email the contact address below with what it is, where in Sellv it is and why. When the report holds, Sellv removes it and tells the person who uploaded it. Sellv blocks accounts that keep doing this.

Availability

We do our best to keep Sellv working and safe, but we cannot promise that it always works without interruption. Platforms can change their systems, which can make a feature stop working for a while. We announce planned maintenance where we can.

Price

The price and the payment terms are in your agreement with Sellv. Without such an agreement, nothing is charged.

Your data

Your data stays yours. Sellv processes it on your behalf to provide the service, as described in the privacy policy. Where Sellv processes personal data of your customers, Sellv is your processor under the GDPR, and the data processing agreement at sellv.nl/dpa applies. It is part of these terms.

Liability

Sellv is not liable for indirect damage, such as lost profit or lost revenue, nor for ad spend from changes you approved or allowed Autopilot to make. Sellv's liability is limited to the amount you paid for Sellv in the twelve months before the damage. These limits do not apply to damage caused by intent or gross negligence.

Ending

You can stop at any time by disconnecting your platforms and deleting your workspace. We may suspend an account that is misused or that puts others at risk, and we tell you why. After the end, your data is deleted as the privacy policy describes.

Changes to these terms

When these terms change, we tell you in Sellv or by email at least 30 days before the change applies, unless the law requires it sooner.

Law and disputes

Dutch law applies. A dispute goes to the competent court in the district where Sellv has its seat.